Jacob Kukuk
(425) 233-7564 jakekukuk@gmail.com

Work Experience

AT&T Business Data Support – Laptop Connect
12/17/2007 – Current
- Developed intranet sites using ASP.Net 2.0 and MS SQL.
- Completing major updates to software projects and deploying it out to teams using a custom update utility.
- Developing Call Center Applications in Visual Studio using .Net Namespaces.
- Troubleshooting GSM Laptop Connect and Telemetry devices.
- Floor Support for new hires.
- Survey Callbacks and taking Escalations.
- Providing feedback on the latest building trends.
- Developing and implementing software using the System Development Lifecycle and TSS.
- Managing multiple SharePoint’s.
- Updating Management with user metrics and new updates to software 
- Maintaining contact with managers on rep feedback and providing training to new reps on software.
- Blackberry Admin Tools
- TerraData ODBC middleware drivers experience with Enterprise Class Data warehouse.

Education

Sno-isle Skills Center - Marysville, WA
11/2006 – 5/2007
- 20 Credits through EvCC in Computer Networking & Hardware.
- Managed School Network and deployed machines to classrooms.
- Setup and managed Windows Server 2003 Machines using multiple Active Directory domains and DHCP servers making records using the OSI model.

Lake Stevens High School
2004 – 2007
- 2nd Place Regional Network Design, FBLA “ Future Business Leaders of America” 2005
- 5th Place State in Network Design, FBLA 2005
- Managed Lake Stevens High Schools website.
- Highly involved with technology courses provided by school.

Skills/Certifications

- Comptia A+ (June 6, 2007)
- Starband M360, M480i, and MNova Earth Station Installer Certification
- Language Experience includes PHP, ASP.Net, XML, CSS, SQL, Java, Visual C#, C++, ColdFusion, HTML.
- Basic Knowledge of FCC standards as presented by Amateur Radio Guidelines through A.R.E.S. service.
- Software Experience include Dreamweaver, Photoshop, Flash, Visual Studio Studio Pro, Microsoft SQL Server Management Studio, SharePoint Designer, MySQL Admin, Word, Excel, Visio, Active Directory, Win IIS, Win DNS, and Virtual Private Networks through mobility telemetry devices..
- OS experience includes Windows Server 2000 – 2003, Win2000, XP, Vista, Win7, Mac OS, Redhat, custom embedded Linux Cosmos with SysLinux as a boot loader.
- Database experience MS SQL, MySQL, Oracle, and Enterprise Data Warehouse.
- Customer Service Skills gained through AT&T